Communication is the heartbeat of our platform. While we take immense pride in our rigorous testing and data-driven reviews, we recognise that the world of independent online gaming is in a constant state of flux. Whether you are a player seeking clarification, a brand looking to discuss a partnership, or a reader who has spotted a technical discrepancy, your input is invaluable. We have designed this contact hub to ensure that your specific query reaches the correct department without delay, allowing us to maintain the high standards of accuracy and transparency that our community expects.
In the fast-paced iGaming industry, bonus terms can change in an instant and new management can alter the reputation of a casino overnight. We strive for 100% accuracy, but we are also humble enough to know that real-time updates sometimes require a collective effort.
If you notice that a promotional code is no longer valid, or if a “non GamStop” casino has recently updated its licensing status, please let us know immediately. When flagging a correction, please include the specific URL of the page in question and any evidence or screenshots you may have.
Our editorial team reviews every correction request within 24 hours to ensure that our readers are never misled by outdated information. Keeping our content “evergreen” is a core part of our mission, and we thank you for being our eyes and ears on the ground.
Do you have questions about how we arrive at our ratings? Our review process is clinical and objective, but we understand that players may want to dig deeper into our testing criteria. If you require further explanation on how we calculate “fairness scores” or why a certain operator has been blacklisted despite offering lucrative bonuses, our senior analysts are available to provide clarity.
We believe that transparency should not just be a buzzword; it should be an open dialogue. By understanding our methodology, you can better navigate the independent market with the same level of scrutiny that we apply to every site we feature.
We are always open to collaborating with industry journalists, researchers, and reputable operators who share our vision of a safer, more transparent independent gaming sector.
We aim to make our team as accessible as possible while maintaining a streamlined response system. To help us help you, please choose the channel that best fits your needs.
For questions regarding specific casinos, payment methods like cryptocurrency, or general advice on navigating independent platforms, please use our primary support email. We prioritise queries from active players to ensure your gaming experience remains uninterrupted.
If you have general feedback about our website design, suggestions for new features, or just want to share your personal experiences with a site we have reviewed, we would love to hear from you. These insights help us evolve and better cater to the needs of the UK gaming community.
Thank you for being a part of our community. Your engagement ensures that we remain the most trusted authority in the independent casino space.